Category: Article

Customer Care, Quick and Easy

Chemetrix is proud to bring you technology that makes your lab processes more efficient and accurate. Now, we’re doing the same for our customer care with Freshdesk – our new, user-friendly system for customer support.

Freshdesk is customer service software that is easy to use and navigate. All Chemetrix customers can register on Freshdesk for FREE! The software ensures you can easily communicate your questions or technical problems and monitor the help your receive from start to finish.

Step 1:
Create an account

Here’s how it works: Simply log in to Freshdesk or send an email to [email protected].

Step 2:
Logging a ticket

This will create a ticket on the system where you can include any pertinent information from order numbers, relevant documents and to photos as well as the details of your query.

Step 3:
Ticket updates

Your ticket is assigned to Chemetrix personnel with specialist knowledge of your business and the type of instrumentation used in your lab. You are able to see all the communication between yourself and the Chemetrix team, communication between Chemetrix staff as they work to resolve your query as well as to monitor the status of your ticket at all times.

Step 4:
Rate the service

Once your query has been resolved, Chemetrix will resolve the ticket and you’ll receive an email with a link to rate the service.

Benefits

 

    Freshdesk is easy to use and free of charge

    All communication is transparent

   You can monitor the status of your query in real time

   You have a dedicated Chemetrix staff member

Let’s get started

Register on Freshdesk now and discover how Chemetrix can make customer care an efficient, effective and enjoyable experience.

Submit a ticket

 

We are now ISO 9001 certified

Chemetrix is very proud to announce that we are now ISO 9001 certified, the ultimate global benchmark for quality management.

What is ISO 9001?

ISO 9001 sets out the steps necessary to adopt a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).

At the heart of the standard is a quality policy and set of systems and principles that tie together business objectives, customer needs and your marketing plan. When this approach to quality is embedded across the business every employee understands how their actions create a better customer experience and processes are put in place to continually review and improve that customer experience.

How will it impact our business?

By focusing on customer experience, ISO 9001 will better equip our business to meet our customer’s needs, improving the customer focus throughout the business. We aim to have a lasting impact in the following ways:

  • Streamlined internal processes, improved efficiency, cost containment and savings, whilst improving accountability and traceability
  • A recognised mark of quality opens us up for new business, both at home and abroad
  • Improved staff motivation through greater clarity and focus on business objectives, including time and resources spent
  • Improved customer service and referrals through customer focus

Perhaps the most important element of the standard however, is that it is not a one-off exercise. Through regular reviews we will keep quality at the forefront of our business, with continuous improvement processes driving the way we develop to better meet our customer’s needs.

You can view our certification by clicking the below link.

View our certificate

We look forward to working with you on this journey to provide continuous improvement in quality management and the services we offer you, our loyal customers.

AFSW2022: The Food Safety Event of the Year!

Africa Food Safety Workshop 2022 is happening at Emperors Palace in Johannesburg from 27 June until 1 July. The event brings together food safety stakeholders from across the continent to enhance networking and to facilitate the sharing of analytical knowledge and transfer of developed technologies that pertain to all areas of food safety control systems. 

 

The programme

The AFSW2022 programme boasts diverse discussion panels along with influential scientists and key role players delivering presentations that aim to boost systems and enhance trade across the sector. Q&A sessions give attendees the opportunity to engage with the speakers and get additional insights on the exciting range of topics. The event will also have a dedicated exhibition for various Food Safety instrumentation and equipment suppliers, like Chemetrix. 

You can view the full programme here

 

Why should you attend?

With the globalisation of the food chain, there is a greater demand for consistent quality, uncompromising safety and a commitment to protecting consumers while also adopting sustainable solutions. Chemetrix leads the industry with products and services to help you deliver what your customers demand. Our instruments, systems, and supplies are used throughout the food production chain, including incoming inspection, new product development, quality control and assurance, and packaging. We are excited to showcase our products at AFSW2022 along with our expertise, and we look forward to networking with the industry professionals in attendance. 

This event is important to members of various communities connected to food safety, including: 

  • Food testing laboratories (analysts and managers)
  • Quality infrastructure institutions including Accreditation, Standards, Scientific and Legal Metrology institutes
  • Regulators
  • Research/academia
  • Industry (food manufacturers/distributors)
  • International and non-governmental organizations
  • Professional associations

 

The event will be led by Keynote Speaker Dr. Godfrey Bahiigwa (African Union Commission – Director of the Department of Agriculture, Rural Development, Blue Economy and Sustainable Environment (DARBE), AU, Ethiopia).

 

For more event information, visit afsw2022.co.za to purchase your tickets and you can see the discussion and speaker programme here. 

 

Chemetrix Backs Yes 4 Youth

SA Youth is supported by the Presidency, YES, National Youth Development Agency (NYDA) and Harambee Youth Employment Accelerator as part of the Presidential Youth Employment Intervention.

The initiative is explained best by the pledge that we are signatories to.

“Through my company’s participation in the YES initiative, I hereby register my organisation with the Youth Employment Service (RF) NPC (registration number 2017/267641/08). I agree with the CEO pledge, acknowledging the critical role that youth play in shaping our economy and our country. I acknowledge that my participation in the programme is giving youth their first chance at a work opportunity and I undertake, as far as possible, to ensure youth are nurtured and encouraged in their placement.

Together with my organisation I am committed to being a co-creator in a future that works for all South Africans, with an understanding that we are subscribing to the values and philosophy of YES. This is based on humanitarian development and socio-economic principles, in the building of a pathway to guide and empower young unemployed South Africans into economic participation. Given the scale and implications of South Africa’s youth unemployment situation, the country and YES must succeed together.”

Chemetrix believes that, through our participation in this program, we are doing our bit however small it may be, to be better corporate citizens. Through this program Chemetrix has an opportunity to not only provide job opportunities, but also provide much needed skills to equip our youth for the future.

 

We are very proud to announce that we have appointed no less than 11 youth for the 2022 calendar year:

Collen Tshakhosi
Warehouse Clerk Trainee

Thulani Hlatshwayo
Warehouse Clerk Trainee

Rachel Londanie
General Cleaner

Boipelo Motsamai
Transactional Sales Intern

Ongezwa Mangindana
Transactional Sales Intern

Nompumelelo Tamara Ndelu
Transactional Sales Intern

Tankiso Lawrence Ngake
Customer Technical Support Trainee

Thembelihle Nkosi
Sales Office Assistant

Andiswa Msomi
Transactional Sales Intern

Samukelisiwe Shabalala
Trainee Administrative Clerk

Ipeleng Rakgotla
Computer Support Assistant