Customer Care, Quick and Easy

Chemetrix is proud to bring you technology that makes your lab processes more efficient and accurate. Now, we’re doing the same for our customer care with Freshdesk – our new, user-friendly system for customer support.

Freshdesk is customer service software that is easy to use and navigate. All Chemetrix customers can register on Freshdesk for FREE! The software ensures you can easily communicate your questions or technical problems and monitor the help your receive from start to finish.

Step 1:
Create an account

Here’s how it works: Simply log in to Freshdesk or send an email to support@chemetrix.co.za.

Step 2:
Logging a ticket

This will create a ticket on the system where you can include any pertinent information from order numbers, relevant documents and to photos as well as the details of your query.

Step 3:
Ticket updates

Your ticket is assigned to Chemetrix personnel with specialist knowledge of your business and the type of instrumentation used in your lab. You are able to see all the communication between yourself and the Chemetrix team, communication between Chemetrix staff as they work to resolve your query as well as to monitor the status of your ticket at all times.

Step 4:
Rate the service

Once your query has been resolved, Chemetrix will resolve the ticket and you’ll receive an email with a link to rate the service.

Benefits

    Freshdesk is easy to use and free of charge

    All communication is transparent

   You can monitor the status of your query in real time

   You have a dedicated Chemetrix staff member

Let’s get started

Register on Freshdesk now and discover how Chemetrix can make customer care an efficient, effective and enjoyable experience.

Submit a ticket