Chemetrix is very proud to announce that we are now ISO 9001 certified, the ultimate global benchmark for quality management.
What is ISO 9001?
ISO 9001 sets out the steps necessary to adopt a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO).
At the heart of the standard is a quality policy and set of systems and principles that tie together business objectives, customer needs and your marketing plan. When this approach to quality is embedded across the business every employee understands how their actions create a better customer experience and processes are put in place to continually review and improve that customer experience.
How will it impact our business?
By focusing on customer experience, ISO 9001 will better equip our business to meet our customer’s needs, improving the customer focus throughout the business. We aim to have a lasting impact in the following ways:
- Streamlined internal processes, improved efficiency, cost containment and savings, whilst improving accountability and traceability
- A recognised mark of quality opens us up for new business, both at home and abroad
- Improved staff motivation through greater clarity and focus on business objectives, including time and resources spent
- Improved customer service and referrals through customer focus
Perhaps the most important element of the standard however, is that it is not a one-off exercise. Through regular reviews we will keep quality at the forefront of our business, with continuous improvement processes driving the way we develop to better meet our customer’s needs.
You can view our certification by clicking the below link.
We look forward to working with you on this journey to provide continuous improvement in quality management and the services we offer you, our loyal customers.