customer care Archives - Chemetrix https://chemetrix.co.za/tag/customer-care/ Powerful Partnership, Inspiring Insights Tue, 17 Jan 2023 08:39:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.6 Preventive and Routine Maintenance for Your HPLC System https://chemetrix.co.za/preventive-and-routine-maintenance-for-your-hplc-system/ https://chemetrix.co.za/preventive-and-routine-maintenance-for-your-hplc-system/#respond Tue, 17 Jan 2023 08:39:09 +0000 https://chemetrix.co.za/?p=4831 Continue reading "Preventive and Routine Maintenance for Your HPLC System"]]> Similar to our cars needing regular oil changes, tire pressure adjustments, or washer fluid top ups, our HPLC systems also need routine maintenance in order to keep them performing at their best.  Even if you pay a mechanic to change your oil or a Field Service Engineer to change your pump seals, you should still know how frequently these preventive maintenance activities need to occur.

 

This presentation will look at several key issues, such as:

  • How often typical preventive maintenance (PM) tasks should be performed.
  • What signs to look for that may indicate a need for maintenance.
  • Tools for testing the LC systems before and after maintenance.
  • Basic troubleshooting and diagnostics.

The goal of this talk is to lay a strong and broad foundation from which to build a better understanding of your own HPLC systems and their specific maintenance needs.

 

Speaker

Paul Altiero
Application Engineer
Agilent Technologies, Inc.

 

Paul Altiero is an Applications Engineer located at the Agilent Little Falls site in Wilmington, DE. Prior to coming to Agilent in 2009, Paul worked in the pharmaceutical industry performing LCMS bioanalysis supporting Drug Discovery DMPK. While at Agilent, Paul has been a field service engineer for LCMS as well as the integrating program manager for the RapidFire high throughput LCMS system. In his current role Paul’s responsibilities include technical support and application assistance for LCMS consumables.

 

Register and watch on demand >

 

]]> https://chemetrix.co.za/preventive-and-routine-maintenance-for-your-hplc-system/feed/ 0 HPLC Column Care https://chemetrix.co.za/hplc-column-care/ https://chemetrix.co.za/hplc-column-care/#respond Tue, 17 Jan 2023 08:39:04 +0000 https://chemetrix.co.za/?p=4834 Continue reading "HPLC Column Care"]]> Are you just getting started with a new column you have never used before? Are you looking for ways to help your columns last a bit longer? These are some of the most common questions asked of our HPLC columns technical support team. In this webinar, we will discuss best practices for HPLC column care, including reversed phase, SEC, HILIC and more. This will include initial equilibration, benchmarking a new column, column storage, and other tips to help make your columns last longer.

 

Speaker

Mark Powell
Application Engineer
Agilent Technologies, Inc.

 

Mark Powell is an Applications Engineer located at Agilent’s Little Falls site in Wilmington, DE. Before joining Agilent in 2011, Mark worked in the pharmaceutical industry synthesizing, purifying and analyzing drug candidates. He provides applications assistance and technical support for Agilent’s HPLC columns and consumables.

 

Register and watch on demand >

 

]]> https://chemetrix.co.za/hplc-column-care/feed/ 0 Customer Care, Quick and Easy https://chemetrix.co.za/customer-care-quick-and-easy/ https://chemetrix.co.za/customer-care-quick-and-easy/#respond Tue, 27 Sep 2022 05:02:19 +0000 https://chemetrix.co.za/?p=4739 Continue reading "Customer Care, Quick and Easy"]]> Chemetrix is proud to bring you technology that makes your lab processes more efficient and accurate. Now, we’re doing the same for our customer care with Freshdesk – our new, user-friendly system for customer support.

Freshdesk is customer service software that is easy to use and navigate. All Chemetrix customers can register on Freshdesk for FREE! The software ensures you can easily communicate your questions or technical problems and monitor the help your receive from start to finish.

Step 1:
Create an account

Here’s how it works: Simply log in to Freshdesk or send an email to support@chemetrix.co.za.

Step 2:
Logging a ticket

This will create a ticket on the system where you can include any pertinent information from order numbers, relevant documents and to photos as well as the details of your query.

Step 3:
Ticket updates

Your ticket is assigned to Chemetrix personnel with specialist knowledge of your business and the type of instrumentation used in your lab. You are able to see all the communication between yourself and the Chemetrix team, communication between Chemetrix staff as they work to resolve your query as well as to monitor the status of your ticket at all times.

Step 4:
Rate the service

Once your query has been resolved, Chemetrix will resolve the ticket and you’ll receive an email with a link to rate the service.

Benefits

 

    Freshdesk is easy to use and free of charge

    All communication is transparent

   You can monitor the status of your query in real time

   You have a dedicated Chemetrix staff member

Let’s get started

Register on Freshdesk now and discover how Chemetrix can make customer care an efficient, effective and enjoyable experience.

Submit a ticket

 

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